Return & Refund Policy

You may return items within 30 days of delivery. To be eligible, items must be:

• Unused and in the same condition you received them
• In the original packaging, with all parts and accessories (including the carabiner)
• Accompanied by your order number or proof of purchase

Bundle purchases (2-Pack and 4-Pack) may be returned in full or in part. If you return part of a bundle, the refund is based on the discounted per-item price you paid.

• Gift cards
• Items marked as final sale at the time of purchase
• Items that show signs of use, damage or modification not caused by us
• Items purchased from third-party retailers (please return to the original retailer)

• Email support@snacproducts.com with your order number and the item(s) you'd like to return.
• We'll reply with return instructions and a return address. Please don't send items back without contacting us first; unauthorized returns may not be accepted.
• Pack the items securely in their original packaging and ship them with a trackable service.

Return shipping is the customer's responsibility unless the item arrived damaged or defective, or we sent the wrong item. In those cases we'll provide a prepaid return label. Original shipping charges are not refundable, except where we made an error. If your order qualified for free shipping, no shipping cost is deducted from your refund.

Once your return arrives, we'll inspect it and email you to confirm whether it's approved. Approved refunds are issued to your original payment method within 5 business days of arrival. Depending on your bank or card issuer, it can take an additional 5–10 business days for the credit to appear.

Returns that don't meet the eligibility requirements will be sent back to you at your cost, or a partial refund may be offered.

Want a different color? The fastest way is to return the original item for a refund and place a new order. If you'd prefer a direct exchange, email us and we'll help if stock allows.

If your order arrives damaged or defective, or you received the wrong item, email support@snacproducts.com within 7 days of delivery with your order number and photos. We'll send a replacement or issue a full refund, including shipping, at no cost to you.

If you haven't received an approved refund after 10 business days, check with your bank or card issuer first, then contact us at support@snacproducts.com.

This policy doesn't limit any rights you have under applicable consumer protection laws. If you live in a country or state that gives you additional return or cancellation rights, such as the 14-day right of withdrawal in the UK and European Union, those rights apply in addition to this policy.

See also our Shipping Policy and Warranty Policy.